What’s your refund policy?

Last Revised: 2013-06-25 09:06:19

We generally do not grant any refund.
As iOrgSoft offers trial version, you can check if the software are compatible with your computer and if they can meet your needs before purchasing.

Once the transation is done, the license info and the download link of official version are sent to you, they can not be canceled. Except there are some fatal technical problems.

Acceptable refund cases:
1.You accidentallly purchased the same software more than once.
2.You purchased the wrong software, and you wish to change for a right one from iOrgSoft.
3.If our software has a fatal technical problems and it prevents you from using it properly, and our technical teams can’t fix it within an accepted period of time.
NOTE: In this occasion, you have to offer detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Unacceptable refund cases:
1.You purchased several different softwares, and claim that you only need one of them as the others are “accidentally purchased or purchase by mistake”.
2.You purchased the so-called “wrong product” and purchased the “right” product from other company.
3.You requested for a refund without offering any detailed information for our technical teams.
4.You claim that you didn’t try the trial version before purchasing and you don’t know it can’t satisty your requirements.
5.You claim that you don’t need this software any more as you have settled the problem and you swear you have never registerd the software.
 

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Related FAQ:

• What’s your refund policy?

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