Common Video Playback Issues

Common Types of Video Playback Issues

Audio/Video-related
Unrecognized Devices
Incompatible Formats
Disc Stucked
Video Player Issue
Codec Error

Common Issues

Only have images displayed without sound
Have the audio but no picture
Video and audio out of sync when playback
Features to copy and burn videos into DVDs
Video image distorted and audio crackled when playback

Solutions

First of all, please examine the computer and the existing video player's settings. If there is nothing wrong with them, then please check the file codec that you are playing. If there is the codec incompatible issue, please try to install add-ons/plug-ins for your current video player. If it still doesn't work, here are some solutions for your references.

Common Issues

USB cable or connection is undetected
The connected drive or hard disc is unrecognized
The media files saved in your devices are unacceptable

Solutions

If the USB cable is not detected, please get another USB cable to have a try. And please ensure that the devices are undamaged. And please check which codec your media files saved in the devices are in. It can be the codec that is unsupported. If the files are in unsupported codec, you should consider converting it to a supported format with video converting software.

Common Issues

The video player is unable to play the file format
The codec of the file is not recognized
The file is too large to playback

Solutions

To solve the incompatible format issues, there are two recommended solutions. One is to download and install the required codec pack or add-ons/plug-ins. The other is to do the conversion, converting the incompatible format to a supported format for your player.

Common Issues

The video player freezes/crashes
The disc is damaged physically
The system of your computer crashes
Data saved in disc is corrupted

Solutions

If you ensure that your disc is not damaged, please try to get another option of video player or you can get proper add-ons/plug-ins/codec pack or do file conversion to help. In addition, just to restart the computer might help.

Common Issues

Input and output format limited
Codec unsupported
Unable to playback or upload files
Features to copy and burn videos into DVDs

Solutions

Go and find a different and smarter video player which supports a wider range of file formats. If you don't want to spend much time searching a new video player, you can try to download and install appropriate add-ons/plug-ins. If it doesn't work, you can also try to convert the original file format to a more easy-to-play one with third-party softare.

Common Issues

A required codec isn't available
Visual or sound related issues
Can't playback smoothly
Only video, no audio

Solutions

When there is a codec problem, you'll receive an error message saying that a required codec isn't available. To solve this problem, you can install the needed add-ons/plug-ins. Or you can turn to another video player which supports the codec.

Common Playback Issues as per Video Players

DivX Player
QuickTime
RealPlayer
SlingPlayer
Leawo Blu-Ray Player
Macgo Blu-Ray Player
VLC Media Player
Elmedia Player
MPlayer
Movavi Media Player
HUPlayer
Plex Media Server
Ultimate DVD Player
UMPlayer
XBMC

Common Issues

Horizontal lines in time of playback
Frozen video frames
Video quality is choppy
Unstable forward and backward execution
Fail to play AVI files

Solutions

Horizontal lines in time of playback
Install Avidefreezer
Bring down video resolution or weaken the filtering
Adjust keyframe settings
Change AVI codec to a playable file format with third-party program

Common Issues

Can't playback some videos, even MOV files
Scrambled video playback
Unable to playback in slow motion
Audio-related problems, like crackling audio

Solutions

Install the missing file codec or do video conversion
Reset the settings to "Safe Mode"
Try to upgrade to QuickTime 7
Adjust Sound Buffers, or change video player

Common Issues

Can't play MP4 files downloaded from YouTube
Cannot download videos with Firefox
Cannot connect to server errors
Won't play a clip: stop halfway or shuts down completely
Unable to play some types of files
Display an error message about a failed DVD burn

Solutions

Update to the latest version and re-download the videos for playback
Disable the RealPlayer Browser Record Plugin extension
Use RealPlayer's AutoConfigure function
Update your video card driver
Install missing codec or convert it to RealPlayer supported format
Lower DVD burning speed, close other programs, don't use dual-layer disc

Common Issues

Poor video quality on iPad
SlingPlayer for mobile devices get poor video quality
Error appears when converting files
Sudden connection issues for Android
Poor video performance for connected deivces

Solutions

Try Auto or SQ (Standard Quality) video quality
Try another location, check upload speed/download speed/quality mode setting
Try another third-party program to do conversion
Re-launch SlingPlayer for Android several times
Turn to another video player

Common Issues

Audio doesn't sync with video
Invalid DVD disc error
Conversion fails
Low conversion quality
Program didn't respond halfway through conversion

Solutions

Look into the video player settings
Invalid DVD disc error
End up other programs, tick NVIDIA CUDA icon
Adjust the output parameters before conversion
Uncheck Enable DVD Navigator in DVD Converter for DVDs, or Reinstall program

Common Issues

Pop up message "fail to open/play the disc"
Unsmooth playback of Blu-Ray films
Program crashed
Data corrupted
Poor audio and video playback performance
Frozen video

Solutions

Contact and send the support team log file
Adjust "Device I/O speed rate"
Uninstall and Reinstall the program
Check if the file is physically damaged
Check if it is connected to the network
Check the region of supported playback

Common Issues

Videos are too dark
Can't read DVDs
Video is choppy
Audio and video are out of sync
Doesn't play all subtitles
Program crashes

Solutions

Enhance the Gamma value in the "Video" tab
Check if you have write access to your DVD device
Try with another output plugin, or change your screen depth/definition
Stop other running apps or try disabling framedropping
Try using another audio output plugin
change the subtitles file encoding in "Preference-Input/Codecs-Other Codecs-Subtitles"
Increase the verbosity level with a -vv command line option

Common Issues

Flash SWF animation doesn't pause though click "Pause" button
Program quits unexpectedly during FLV files playback
When playback WMV files, Action buttons doesn't work
Can't playback MP4 videos downloaded from YouTube

Solutions

Change a video player to play SWF with ActionScript
Save FLV files to local hard drive for playback
Download and install add-ons/plug-ins
Play with another optional video player

Common Issues

Trouble getting my subtitles to display
Fail to play stream off the internet
Audio goes out of sync playing an AVI file
"Encrypted VOB file" errors when trying to play a DVD
Sluggish DVD playback

Solutions

Make sure you have installed fonts properly
Try playing the stream with the -playlist option
Try the -bps or -nobps option
Set the region code appropriately, use regionsettool
Enable DMA for DVD drive

Common Issues

Error on conversion
Audio and video out of sync
Can't play MOV files
Unable to playback converted files
Poor output quality

Solutions

Close the anti-virus or disable the Firewall
Check the video player settings or the supported codec
Download and install the latest QuickTime Player
Download and install the missing codec
Reset the output settings before starting conversion

Common Issues

Video runs but pictures distorted
Only audio, no pictures
AVI files not recognized
Doesn't support some types of codecs

Solutions

Adjust the settings of the video player
Uninstall and re-install the video player, or change a different video player
Install the related codec pack
Do video conversion with other software

Common Issues

Can't stream media
External subtitle files don't work
Content unavailable
Unsupported file codec

Solutions

Make sure the connection and network is fine
Name the external subtitle files appropriately and place them in the correct location
Make sure the content hasn't been renamed or moved
Install needed codec pack, or do conversion

Common Issues

Fail to playback Flash files
Incompatible video format
Distorted DVD playback
Fail to playback DVDs

Solutions

Install necessary add-on/plug-in or turn to another video player
Convert the unsupported file to a playable format
Adjust the settings of the video and the video player
Check if the original DVD file is fine or damaged

Common Issues

Videos appear to dark
Subtitles out of sync with playing movies
Slow playing SHOUTcast streams
Get "stuck" when playing YouTube videos

Solutions

Tick "Use software video equalizer" and increase the Gamma to brighten up the picture
click equalizer button, select the Synchronization tab, and add / reduce the subtitles delay
Choose another station with lower bit rate or number of listeners
Reduce buffering when playing YouTube videos or download the video directly

Common Issues

Frame rates are low
Audio doesn't sync with video
Video playback looks choppy
Stuttering video

Solutions

Adjust the video brightness
Check if you have write access to your DVD device
Adjust the video player's settings as well as that of the system's
Reinstall the player or check out different options of video players

Solutions

Technology is increasingly developed along with great flexibility as well as complexity. It brings us benefit and difficulties at the same time. Anyway, the most important thing is we learn how to make it serve us better. When it comes to video playback, we can easily download and enjoy various movies and videos on our computer nowadays, but we might meet this or that playback issues. You don't have to complain the complexity of the video codec or inflexibility of the currently used video player. To fix the video playback issues, there are in fact many solutions available. What you need to do is being clam and patient to try a potential workable way, to make use of existing invention.

Get Another Video Player
Install Add-ons/Plug-ins
Recommended Software

Option 1: Get Another Video Player

Option 2: Install Add-ons/Plug-ins

Option 3: Recommended All-in-One Software

Step 1 Launch the Program and Add files

After successfully download and install the program, please launch it. To get started, please click the "Add Files" button to browse and add native files. Or you can simply drag and drop them to the program.

Note: The program supports batch conversion. You are allowed to import a bunch of files at one time.

Step 2 Choose Output Format

After importing files, you can choose a suitable output format and reset the output settings. To find the output format list, you can click the "Profile" option list. You can choose the output format from "Common Video", "Common Audio", and "HD Video". Or you can choose according to your devices' or applications' name.

After choosing the proper output format, you can click the "Settings" button to enter the setting window to adjust the output parameters.

Step 3Edit (Optional)

After in stalling the program on your computer, run it. Then connect your iPhone to the computer. When the program detects your iPhone, switch to the "Advanced Mode". Then follow the description in the window to "Start" scanning your iPhone.

Common Video Playback Issues

Common Types of Video Playback Issues

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Common Playback Issues as per Video Players

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Solutions

Option 1: Get Another Video Player

Most Popular Video Players

Option 2: Install Add-ons/Plug-ins

Get Compatible Add-ons/Plug-ins for Your Video Player

Option 3: Recommended All-in-One Software

iOrgsoft Video Converter for Mac

Step 1 Launch the Program and Add files

Step 2 Choose Output Format

Step 3Edit (Optional)

Step 4Start Conversion